An Update for Our Clients 03/13/20: Coronavirus (COVID-19)

March 13, 2020 | By Ryan Felkel

To all of our valued clients:

As the Coronavirus (COVID-19) continues to sweep the nation, we want to inform you that Webair has begun to implement our business readiness procedures. Our goal is to minimize this threat to prevent any disruptions to your services.

Webair continues to monitor the situation closely and take action as we receive new information. Internally, our executive and management teams will continue to hold daily meetings to ensure quick decision-making in response to the developing pandemic.

At this time, none of our locations or employees have been impacted by the outbreak and service levels remain unaffected. We continue to increase our preparations daily, and have made appropriate accommodations for non-essential staff to work remotely to reduce the risk of infection throughout our organization. All of Webair’s business travel arrangements have been canceled or postponed, and will be reviewed again after April 13th, 2020.

The following has been implemented to protect our customers, our staff, and their families:

  • Anyone who has traveled from an area that’s been heavily impacted by COVID-19 or whose identification shows they are located in an impacted area will not be authorized to visit any of our data centers. Please utilize the following dashboard provided by the World Health Organization for up-to-date information on the affected locations: COVID-19 Situation Statistics
  • Anyone who may have been exposed to the COVID-19 virus via an acquaintance, colleague, family member, or other contact should not visit Webair’s facilities and data centers unless they have undergone a period of self-isolation and have been clear of the COVID-19 infection for 14 days.
  • If you’re currently experiencing symptoms similar to the flu or COVID-19 virus, we cannot grant access to our facilities or data centers. 

Please be aware that our data center technicians remain on staff 24×7 to assist with any requirements customers may have. If you have any upcoming projects that need to be completed, please contact your Webair account manager. In the event you have any equipment failures, outages, or issues, please be aware that we are providing 15 minutes of on-hand equipment inspection and troubleshooting at no charge. In the event you require further assistance, we’ve discounted our remote-hands fees to ensure our customers receive the help they require.

Webair has already worked with all of our vendors to ensure the supply chain of any replacement equipment remained unimpacted. Please be aware that with the widespread disruption of manufacturing in China and other countries, fulfillment time for new services may be impacted. We anticipate this to be short term and do not foresee any major delays.

We ask that our customers do their best to be as proactive as possible during this time to ensure we can provide the appropriate support for securing equipment for new deployments.