Mitel MiVoice Business

Enjoy a communication solution that delivers intuitive user experience, business continuity, and simple management

Mitel MiVoice Business

Inspired by the rise of remote working, MiVoice Business provides your organization with a complete comms, collaboration, and customer experience solution. A feature-rich unified communications platform, MiVoice Business delivers the choice and deployment flexibility demanded by today’s UC customer. The entire solution is available with traditional CapEx perpetual license purchase or the OpEx subscription payment model.

Opti9 are able to offer our customers MiVB solutions on a flexible subscription based model. This includes the peace of mind associated with our enterprise grade cloud infrastructure and a choice of recovery options.

Core Platform Features



MiVoice Business’s embedded mobility solutions deliver greater freedom to communicate from wherever their business takes them, without the burden of escalating mobility costs.
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Unified Messaging

Anywhere, anytime access to messages with an integrated, fully-featured voice mail system, that provides unified messaging and automated attendant capabilities.
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Unified Communication
& Collaboration

Provide your teams with a single access point for all their business commsand collaboration needs. Allow them to benefit from real-time access to everyone in the organisation.

Contact Centre

Let us assist your business with the delivery of excellent customer service that helps nurture relationships and ensure operational efficiency.
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Simple, Powerful, Web-Based Management

MiVoice Business in conjunction with the Mitel MiVoice Enterprise Manager deliver a wide range of administration functionality all within a simple to use web-based program.

System changes are automatically synchronised across the solution, and management control and tasks can be delegated across the organisation, rather than relying on a centralised point.

This architecture reduces the time and resources required to performa tasks and administer changes.

Enterprise-Grade Resiliance

Building Organization-Wide Cloud Proficiency Together

Opti9 provides multiple options to ensure an organization’s Mitel deployments meet any resilience requirements. This includes:

  • Active/Active Support – Opti9 provides support for dual or multi-region MiVOICE deployments. This ensures your MiVoice services will operate continuously even in the event of natural disasters, network outages, and other unforeseen issues. Opti9 provides this service via the use of Always-On Mitel components running at multiple Opti9 locations and synchronous replication of specific components.
  • Active/Passive Support – Organizations may elect for an Active/Standby configuration, whereas all MiVOICE components will be replicated in real-time to a backup Opti9 facility which can be failed over to in the event of an outage at the primary.
  • Disaster Recovery – Organizations who currently run MiVOICE on their own hardware running VMware, can elect to have Opti9 provide a disaster-recovery-as-a- service (DRaaS) and provide resilience of that deployment in case of a disaster.
  • Backups – Opti9 provides fully managed backups of MiVOICE deployments, ensuring the ability to retain call recordings, messages, and configurations. In addition to allowing customers to meet even the most stringent compliance requirements, Opti9 can restore backups on- demand 24×7 as part of our standard response time SLAs.
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Get Your Free Consultation

Simple set up and simple management. Find out how MiVoice works today

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