Service Status
Frequently Asked Questions
What information can the Status page provide me?
Opti9 uses Statuspage to provide our clients, partners and resellers with visibility into:
Operational state of Opti9 services
Incidents and Outages impacting, or potentially impacting, Opti9 services
Maintenance activities impacting, or potentially impacting, Opti9 services
Do I need to check Statuspage to find out about incidents and maintenance activities?
Opti9 encourages you to subscribe to updates from Statuspage, which will enable you to receive push updates from Opti9 including:
Maintenance notifications and updates
Incident notifications and updates
How do I subscribe to Statuspage?
Click the Subscribe button at the top of the page, you’ll be presented with several options for subscribing to updates, including E-mail, Slack and Teams. Note that depending on the subscription method, there may be additional steps to verify your subscription and select which components you wish to subscribe to.
What do the incident report statuses mean?
Investigating – A potential issue has been identified, our teams are performing initial analysis
Identified - We have confirmed an issue and are working toward a resolution.
Monitoring - We believe the issue has been resolved and are monitoring for confirmation.
Resolved - The issue is fully resolved.
What do the component statuses mean?
Degraded Performance –The component may not be operating normally.
Partial Outage – The component is failing intermittently or for a subset of clients
Major Outage - The component is not operational for all users.
When are notifications sent?
In general, notifications are sent when an incident is created, updated, or resolved. For maintenance activities, a notification is sent:
When the maintenance is scheduled
1 hour before the start of the maintenance window
At the start of the maintenance window
At the end of the maintenance window
I’m not sure which component(s) I should subscribe to
Our technical support team (support@opti9tech.com) can assist with providing guidance on which component(s) you should subscribe to, based on your services with Opti9.
I am subscribed to multiple components; will I receive separate notifications for each one?
A single incident or maintenance activity will only generate a single set of notifications, regardless of the number of components that are impacted
I am receiving an overwhelming number of emails from Status Page; how can I reduce the quantity of notifications?
As a first step, ensure that you are only subscribed to components that are relevant to your services with Opti9. If you are still receiving too many notifications, you can explore alternate subscription methods (such as Slack, Teams) or contact our support team (support@opti9tech.com) to review in detail.
How do I manage or unsubscribe from status email notifications?
At the bottom of any alert or email notification, click Manage your subscription, where you can check or uncheck options to subscribe or unsubscribe from all updates.